Shipping policy

Vivianne Shipping Policy

At Vivianne, we are committed to providing a seamless shopping experience from the moment you place your order to the moment it arrives at your doorstep. Below, you will find details regarding our shipping policy to ensure clarity and satisfaction.

1. Processing Time

  • All orders are processed within 1-2 business days.                                                                          
  • During peak seasons or sales events, processing times may be slightly extended. We appreciate your patience during these times.

2. Shipping Methods - Delivery Times

  • Together with our partner at PostNord, we ensure a secure and fast delivery of your order
  • Delivery times are estimated and commence from the date of shipping, not the date of order. While we strive to meet these delivery times, please note that unforeseen circumstances may cause delays.

3. Shipping Rates

  • Shipping rates are calculated based on the destination. The total shipping cost will be displayed at checkout before you complete your purchase.

4. International Shipping

  • Vivianne proudly ships to select international locations. International delivery times vary based on the destination country.
  • Please be aware that international shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient.

5. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can track your package through the carrier’s website to stay updated on its delivery status.

6. Delivery Issues

  • If you encounter any issues with your delivery, such as a lost or damaged package, please contact our customer service team immediately at - store.vivianne@gmail.com -. We will work diligently to resolve the matter to your satisfaction.

Contact Us For any questions regarding our shipping policy, please feel free to contact our customer service team at - store.vivianne@gmail.com -. Our team is ready to assist you with any inquiries you may have.

Thank you for choosing Vivianne. Vivez La Vie