Refund policy

Vivianne Return and Refund Policy

At Vivianne, we are dedicated to providing you with the highest quality products and ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are here to help.

1. Return Eligibility

  • Items must be returned within 7 days from where the order arrives to the customer
  • Items must be unworn, unwashed, and in their original condition.
  • Sale items and personalized or custom-made products are not eligible for return or exchange.

2. Return Process

  • To initiate a return, please contact our customer service team at store.vivianne@gmail.com or initiate a return through your order confirmation.
  • Pack the items securely in their original packaging, and prepare it for transportation.
  • Ship the return package to the address provided by our customer service team. 

3. Refunds

  • Once your return is approved, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.
  • Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges

  • We do not offer direct exchanges. If you would like to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team immediately at - store.vivianne@gmail.com -. Provide your order number, a description of the issue, and photographic evidence of the damage or defect if needed.
  • We will arrange for a replacement or refund for the damaged or defective item at no additional cost to you.

6. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at  store.vivianne@gmail.com -.

Contact Us For any questions regarding our return and refund policy, please feel free to contact our customer service team at - store.vivianne@gmail.com. We are here to assist you with any inquiries you may have.

Thank you for shopping with Vivianne. Vivez La Vie